What is the Payroll Customer Service Phone Number?
The payroll customer service line is 216-678-9051.
What should I do if I lost my username and password credentials for Paycom?
Use the “Forgot Username or Password” function on the employee self service page: https://www.paycomonline.net/v4/ee/web.php/app/login or contact GTR payroll department for assistance.
How do I update my contact information for payroll documents?
Use the PDFs linked below: ESS-update contact info ESS- Spanish update contact info
How do I change my username and or password for payroll?
Use the PDFs linked below: ESS-update username ESS- spanish how to change username
How do I update my tax information?
Use the PDFs linked below: ESS-update taxes ESS- w2
How do I access my paystubs?
Please contact your local GTR office to receive a link to access your paystubs and pay information. Locate your local office and contact information here.
General Payroll Information
GTR uses Paycom for their payroll process needs. All working GTR associates will need to set up an account. If you already have Paycom login credentials (click PDF “logging into paycom additional instruction”). If you need username and login credentials, please contact our payroll department for assistance. Logging into Paycom Additional Instructions
How do I update my contact information?
Please call any of our local branch offices to update your contact information. Find contact information here: https://gtrjobs.com/locations/
What is the status of my direct deposit?
Contact 216-678-9051 or fill out the form below:
How do I obtain an employment verification?
Submit your paperwork to our administrative office via email to payroll@gtrjobs.com or fax 440-793-7030
